Our support commences from the first moment you email or call us with an initial enquiry, through specification and implementation and then into the operational use of MyN. Our strength is our unique, personal approach tailored to the needs of each of our customers.
When you talk with us, our over-riding interest will be on how we can help you and your business.
Initial discussions will look at the issues you have within your business and what improvements you are looking to achieve.
This will allow us to clearly define the needs of your business and provide you with a proposal document, identifying the benefits you’ll derive from updating your software.
Once you are satisfied with our understanding of your requirement, we will be in a position to provide you with a tailored demonstration.
Taking account of your feedback, we will provide you with a firm quotation which will detail the expected cost of your project.
We will ensure the implementation is as smooth as possible.
Once you have given us the go-ahead, our project team will work closely with you to ensure installation of My.N is completed on time with minimal disruption to your daily business.
A team of highly experienced individuals, will make sure that your project plan is practical, your infrastructure is suitable and your data transferable.
A dedicated project manager will oversee any workshops, acceptance testing and training ensuring that all components are in place for a successful implementation.
Personal and personable support in the first few weeks of operation ensures that the system beds in quickly and that your users develop the confidence they need to operate the system.
Our on-going support provides timely resolutions to any questions and issues that may arise through the use of the software.
We make constant investments in our support infrastructure and personnel, providing you with the most up to date service. Our Web support tools allow us to offer help and guidance literally at the touch of a button.